Health concerns aren’t beholden to any schedule. Therefore, patients need to be able to access health care information and advice even when their doctor’s office is closed for the night or weekend. City Answering Service is committed to bridging the gap that exists between medical practices and their patients when the office is closed. We employ a fully trained staff of medical answering services professionals who are available to listen to patient needs and escalate phone calls if necessary. A doctor answering service provides peace of mind for patients, and makes for a better health care experience overall.
Excellent Medical Answering Service Training
Doctor and dental answering services require a vastly different knowledge base than answering services covering other industries. We take this into consideration during our recruiting process, and only take on professionals with a proven aptitude for medical information and for handling medical calls in a calm and appropriate manner.
Our physician answering service can provide:
- 24/7 coverage
- Overflow support for high call volumes
- Call routing and transfers
- Message taking
- Appointment scheduling
- Paging on-call physicians or staff as needed
- And more!
HIPAA-Compliant Answering Services for Medical Offices
At City Answering Service, we constantly stay up-to-date on the latest innovations in communication technology, and are familiar with all patient privacy legislation. That’s why all of our agents are trained on HITECH/HIPAA compliance, and are well versed with all the technology used to answer and transfer patient communications to medical professionals. We also integrate with many HIPAA-compliant, secure message services, including Cortext, OnPage, Doc Halo, and our own secure messaging app. This enables us to call out appointment reminders or important notifications in a variety of secure ways, all while ensuring compliance.
Our medical answering services are also sensitive to your office’s specific requests, and we can tailor our approach to match your standard office procedure. Our customer-first attitude and focus on professionalism is what makes ours the best medical answering services in Chambersburg and beyond.
City Answering Service has been offering medical answering services since 1982. We take pride in helping doctors help their patients. Contact us today to hear more about our how physician answering service can enhance your practice!