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When you run a business, every customer phone call is important. Customers who receive prompt attention from a live person will be more satisfied than those who have to leave a message on a machine and wait for a response. City Answering Service can help you manage your customer communications so you never leave customers hanging. We offer various options, such as live chat support, 24-hour call answering, and virtual receptionist services. With our help, you can reduce customer wait times, extend customer service hours, and simplify your internal communication processes. Call now to get started!


Let’s Be Friends

Satisfied Customers

Thanks to all at PAS! And Thanks for taking such good care of us, the office staff and the Service Techs really enjoy speaking with your staff! Keep up the good work! 🙂

Chris A.
Extreme Climates

Thank you VERY much for the response you sent. This is the nicest and most informative response I have ever received and I want you to know how much I appreciate it!

Clay P.

Our company started with City Answering Service about three months ago (maybe a little longer) and we are beyond pleased with the services provided. Last year, we contracted with another answering service and not only were we dissatisfied with the level of service, but received several complaints from our clients. We were skeptical about investing time and money into another service but are so thankful we chose City Answering Service. Our customers have provided us with some excellent feedback. I will definitely recommend your company to anyone in need of a professional and thorough answering service. Thank you!

Mr. Sandusky
East Coast Carpet

I just wanted to give you a quick note back. Please let your folks know what a great job they have been doing! We appreciate them and how they helped through our hurricane time off and other days we end up closing early. Things have been going really well!


This letter is to acknowledge what a wonderful job your office is doing for our medical practice. We are very impressed with the quality of your services and your staff is very personable and always happy to help us at any time. Your office is professional and they do an excellent job.

T.K. Hines
Pennsylvania Plastic Surgery

Our sincere appreciation for the work you are doing at this time of an abundance of calls. We could not do it without you. We hope each and every one of you and your family fared well through the Hurricane.

Thanks so much for taking care of us while we get back on our feet from the hurricane.

Scotty & Betty
Pyramid Roofing

Dear City Answering Service Team Members: This letter is to commend you for the exemplary service that continues to be provided to us by City Answering Service. I feel that the least I can do is give this company a standing ovation for the professionalism that is portrayed on each and every call that is handled.

G. L. Bunker
RightWay Remodelers

City Answering Service supports businesses in Chambersburg, Harrisburg, and nearby communities through professional remote reception and telephone answering services. Our mission is to help businesses improve customer experience and enjoy continued success. Call or email today to learn about services like live chat support, virtual reception, and after-hours answering service.

City Answering Service - Call Center

Experienced Phone Answering Services

The team at City Answering Service has been proudly providing small business answering service to Chambersburg, Harrisburg, Carlisle, Shippensburg, Gettysburg, Haegerstown, and beyond since 1982. Much has changed in the past 35 years, but our team is dedicated to keeping abreast with the latest technological advances and changing customer expectations so we can continuously provide the most effective and efficient business answering services for our clients. Options such as live chat, virtual reception, and message taking service allow us to cover every business need so you can boast improved customer care and streamline internal communications.

American Owned

Unique Service to Match Your Needs

At City Answering Service, we understand that no two businesses are exactly alike. A client who needs medical answering services will require a different service approach than an apparel business looking to implement a help chat option on their website. City Answering Service provides customized assistance to fulfill your unique needs. Representatives receive specialized training in industry-specific subjects and in your preferred communications procedures. Whether you’re in the market for message taking service, medical answering service, or a live receptionist, you can expect personalized attention with an emphasis on your success.