Health issues need to be addressed at all times, even when the doctor’s office is closed at night or on the weekend. That’s where City Answering Service comes in. We’re here to bridge the gap between medical professionals and patients when the office is closed. Our medical answering service professionals will listen to your patients’ needs and escalate calls according to your standards. If you want to ensure that your patients get quality health care at all times, then securing medical answering services from City Answering Service is the right way to go. We’re here to provide top-quality answering services for medical offices in Middletown and the surrounding areas!
Medical Answering Service Pros
Doctor and dental answering services require a vastly different knowledge base than answering services covering other industries. At City Answering Service, we take this into consideration during our recruiting process, and we only take on professionals with a proven aptitude for medical information and for handling medical calls in a calm and appropriate manner.
You can trust our doctor answering service to provide you with:
- 24/7 coverage
- Call routing and transfers
- Message taking
- Appointment scheduling
- Paging on-call physicians or staff as needed
- Call services during nights, weekends, and holidays
- Support for high call volumes during normal business hours
- And more!
No matter what your needs are, our medical answering service professionals can tailor our responses to meet them. With help from our physician answering service, you’ll be able to provide your patients with the level of care they need and deserve.
HIPAA-Compliant Medical Answering Service
When dealing with patient information, it’s essential to communicate effectively all while keeping up with current privacy legislation. At City Answering Service, we take great pride in having all of our medical answering service professionals trained on HITECH/HIPAA compliance. In addition, all our agents receive training on the latest technologies used to communicate patient information securely. We also integrate with many HIPAA-compliant, secure message services, including Cortext, OnPage, Doc Halo, and our own secure messaging app. This allows us to communicate with patients in a variety of secure ways, all while ensuring the utmost compliance.
If you’re looking for an experienced physician answering service in the Middletown area, City Answering Service is your best bet. We’ve been providing medical answering services to local doctor and dental offices since 1982, and we can’t wait to put our expertise to work for you and your patients!